The process goes as follows:

• You provide a brief description of the role, including the preferred tech stack and desired level of experience for the role.
• We send you a selection of qualified resumes that match your criteria.
• You initiate your internal hiring process to interview and assess candidates.
• We follow up with more candidates if necessary.
• You choose which candidate you want on your team.
• We agree on a start date... et voila.

We typically curate a list of approximately three profiles that closely align with your specified requirements. This initial selection allows you to kickstart the evaluation process. If, after the first round of selection, none of the candidates are a perfect fit, we are more than happy to provide another batch of candidates.

Absolutely! It’s your team, your rules. We encourage you to conduct video interviews with candidates to ensure that they match your technical, cultural, and team dynamics criteria.

Absolutely, you can hire just one engineer. We understand that every project has unique needs, and we're here to offer flexibility. Whether it's one engineer or a team, we're ready to provide the talent you require.

You got it right. You can hire a dedicated team of skilled engineers covering one or multiple tech stacks, depending on your project's specific requirements. Our goal is to provide you with the right expertise and capacity to ensure you deliver.

If you wish to replace an assigned engineer, we initially work to address and remedy any concerns or issues. Our priority is to ensure a seamless working relationship. If a replacement is necessary, we present you with alternative profiles to ensure a smooth transition without any disruption to the services.

Our working hours are flexible and designed to align with our clients' needs. For clients in Pacific Time, we guarantee a minimum of 5 hours of overlapping work time to facilitate real-time interactions and project progress.

The duration of the process varies depending on your unique hiring timeline and requirements. We aim to simulate a direct hiring process, without you wasting time on finding good profiles. Once we receive your requirements, we send you the first resumes within 3 working days.

You'll be charged a fixed monthly fee based on the experience and skillset of the engineer you choose. This structure ensures clarity and transparency in billing, allowing you to focus more on your business and to accurately predict your cost model.

No, we do not require a minimum-term engagement. However, we appreciate having some visibility from your end regarding the expected duration of the role. This helps us tailor our staffing solutions effectively and cater for our clients’ needs.

Absolutely, we are open to accommodating various working models, including hiring part-time engineers. We would still appreciate having some visibility on the expected duration of the assignment.

You exclusively retain full ownership of the Intellectual Property for any work carried out by Supportful. We're here to give life to your projects while ensuring that your intellectual capital remains securely in your hands.

We are committed to upholding the highest standards of data protection and security. Our information security governance ensures the safety of your data through encryption and proper access control whether in transit or at rest.

To initiate the process, we just need a concise description of the role, specifying the preferred tech stack and required experience. With this information in hand, we begin sending resumes of suitable candidates for your review and consideration.